Who are you?
We are a multi-asset trading platform with over a decade of experience in trading and finance. We offer a unique trading platform, MatchTrader, and we provide our clients with access to trade various financial instruments like Forex, Commodities, Indices, Equities, and Cryptocurrencies.
Where are you based?
Our company is globally oriented, but our main headquarters are located in [City, Country]. We serve clients all over the world.
What sets you apart from other trading platforms?
We offer a unique combination of deep industry knowledge, cutting-edge technology, and personalized service. Our strengths include ultra-fast execution of trades, competitive pricing, a broad range of financial instruments, customizable account options, and a commitment to customer satisfaction. Our platform is unique because we source liquidity from Tier 1 banks and other liquidity providers, ensuring competitive spreads from 0.0 pips. Furthermore, we offer a user-friendly trading platform, MatchTrader, and soon we will start offering MT5.
What are your business hours?
Our platform operates 24 hours a day, 5 days a week. You can trade anytime during these hours, and our customer support is also available 24/7 to assist you.
Are you regulated?
Yes, we have multiple regulations in the Fintech industry and our trading license is from Comoros Union. This ensures that we meet and adhere to high standards of operation.
Who are your liquidity providers?
We have partnered with several Tier-1 banks and financial institutions to ensure deep liquidity and competitive pricing for our clients. However, we do not disclose specific partners due to confidentiality agreements.
What kind of customer support do you offer?
We offer comprehensive customer support through various channels including email, live chat, and phone. Our team is available 24/5 to assist you with any inquiries or issues you may encounter.
What values drive your company?
We are committed to delivering transparent, reliable, and customer-centric services. Our mission is to offer a platform that is secure, easy to use, and provides competitive conditions for trading.
Do you have a dealing desk?
No, we do not have a dealing desk. We provide pure ECN accounts, ensuring that there is no conflict of interest between us and our clients.
What is ECN trading?
ECN stands for Electronic Communication Network. ECN brokers provide a platform for traders and liquidity providers to interact directly, without the intervention of a dealing desk. This can result in lower spreads and faster execution times.
How does your platform handle high market volatility?
We are equipped to handle high market volatility through a robust technical infrastructure and risk management practices. We also offer features like stop-loss orders to help you manage risk during volatile market conditions.
What is your order execution policy?
We operate on an Electronic Communication Network (ECN) model, providing our clients with direct market access and immediate trade execution. We do not operate a dealing desk, ensuring our clients receive the best possible market prices without interference.
Do you provide negative balance protection?
Yes, we offer negative balance protection. This means that you can never lose more money than you have deposited in your account. If your account balance goes negative due to high volatility, we compensate the amount and adjust it to bring your balance back to zero.
What is the Margin call/Stop-out level?
Margin call and stop-out levels are important concepts in Forex trading. Margin call is a warning that your account balance is falling too low relative to your open trades and more funds are needed. If you don't add more funds after a margin call, and your account balance falls to the 'stop out level' (30% in our case), then your broker (that's us) will start closing your open trades to prevent further losses.
What kind of educational resources do you offer to traders?
We offer a range of educational resources including articles, webinars, e-books, and videos. These cover a variety of topics to help both beginner and advanced traders develop their skills and knowledge.
Do you have a mobile app?
Yes, we do have a mobile app. You can download our app from the Apple App Store or Google Play Store. It offers all the features of the desktop platform, allowing you to trade on the go.
How do you handle security and privacy?
We take the security and privacy of our clients very seriously. We use advanced encryption and two-factor authentication to protect your account. All personal information is handled in accordance with strict privacy standards. We adhere to strict regulatory standards, employ robust cybersecurity measures, and hold client funds in segregated accounts with reputable banks.
How do you handle complaints?
We take all complaints seriously and aim to resolve them quickly and fairly. Clients can submit complaints via email, and we strive to respond within one business day.
What is your policy on responsible trading?
We are committed to promoting responsible trading. We offer a range of tools to help clients manage their risk effectively, and we provide educational resources to help clients understand the markets and trading risks.
What trading tools do you offer?
We offer a range of trading tools such as live charts, technical analysis indicators, real-time news feeds, and economic calendars to help you make informed trading decisions.
30. Do you offer any promotions or bonuses?
Yes, we regularly offer promotions and bonuses for our clients. Details about current promotions can be found on our website or by contacting our customer support.
31 How can I stay updated with the latest news from your platform?
We recommend subscribing to our newsletter and following us on social media to stay updated with the latest news, updates, and promotions.
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